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Registry Staff’ ICT Competences of Using Electronic Records Systems
Authors: Onesta Clemence, Kelefa Mwantimwa and Ireneus Luambano

Abstract

Despite the substantial development of electronic records systems, most higher learning institutions in developing countries are not effectively deploying e-records systems. Most registry staff in developing countries have been striving to use e-records management systems. Against this, the present study examined the ICT skills and knowledge possessed by registry staff in higher learning institutions in Tanzania. To achieve its objective, the study has used a descriptive research design which integrated quantitative and qualitative approaches. A stratified random sampling technique was used to select 33 registry staff while 10 key informants were selected using purposive sampling. The quantitative data were collected using questionnaire were analysed using Statistical Product Service Solution (SPSS) version 25. On the other hand, the qualitative ones were collected using semi-structured interviews and they were analysed thematically. The findings of the study revealed that registry staff of the higher learning institutions studied had limited ICT skills. and this was attributed to limited ICT training opportunities. The study recommends that registry staff should be provided with continuing ICT training. Furthermore, it recommends the recruitment criteria for registry staff should be reviewed.

Keywords:    e-records, digital records, ICT, e-records systems, registry staff, higher learning institutions, Tanzania     

Proceedings of  the 4th COTUL Scientific Conference, 7th-11th November, 2022